Option 1: Delete your account in INX Social
Sign in to the customer portal, open Account & privacy, choose Delete account, and complete the confirmation. This permanently removes the account and its customer-linked operational records. Any active Stripe subscription must be cancelled as part of this process.
Open Account & privacyOption 2: Request deletion by email
Email contact@inaxx.co.uk with the subject INX Social Data Deletion Request.
Include the email address used for your INX Social account and the name of the connected Facebook Page. Do not send passwords or access tokens.
Option 3: Disconnect Meta access
You can remove INX Social from the business integrations or apps-and-websites area of your Meta/Facebook account. Removing the integration stops future API access but does not automatically delete all INX Social account records.
What we delete
- INX Social account profile information, subject to legal retention requirements.
- Stored connected Page identifiers and access credentials.
- Saved publishing configuration and associated operational data.
- Device activation and licence-session records associated with the account.
Processing time
In-app deletion is processed immediately after the required checks succeed. For an emailed request, we will acknowledge a valid request and aim to complete deletion within 30 days, unless a longer period is required by law or necessary to resolve fraud, security or billing matters.
Confirmation
When an emailed deletion request is complete, we will send confirmation to the verified account email address.